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Your employees enforce or kill your organization every time they answer the phone or greet a customer.
There should be nothing more important than serving your customers. Students will be faced with the question, "Do you strengthen or weaken your organization at every interaction?"
The Customer Service Level 1 Course will strengthen how your organization serves your customers from initial contact through follow up. Participants will be empowered with the skills and knowledge they'll need to provide excellent customer service and to properly represent your organization.
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Prerequisite: None
Course Length: Students will meet weekly for one hour over the phone for 12 weeks
Price: $119/employee
Requirement: Must be a PDS Member.
Course Dates: June 3 - August 19, 2010
Schedule: Thursdays at 1pm ET/ 12pm CT
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