Principles of Management

The Course for Managers

Classes are ongoing.

Questions? You are welcome to contact Paul directly via email at paul@pharmacy-owners.com or telephone (954) 522-2830.

Requirement: PDS Members Only.

Course Introduction

We are excited to offer the formation of another group for the PDS Principles of Management Course. The course was originally developed several years ago in response to many requests from our members. Most of you are seeking more freedom and stronger management depth within your pharmacies.

If you answer “yes” to most of the following questions, you should enroll your managers in the group that is forming now!

Would you like to feel more confident that your pharmacy is properly managed when you are not there?
Would you like some support in developing your management team?
Do you want strong subordinate managers, but don’t have the time to do all the training yourself?
Would it be helpful for your managers to have an independent resource for their management development?
Would it be valuable to have your management team help in developing your business instead of you doing it all yourself?
Could you significantly increase your profit if you had more time to focus on entrepreneurial work?
Would having good managers beneath you help you to create a turn-key business much faster?
Would you be happier if the pharmacy ran well without you, and perhaps you had a succession plan?
Would your pharmacy be worth a lot more if it did run well by itself?

If you answered most of the questions with a “yes,” here are the questions to help you decide who you should nominate for the program.

Is this employee in a management position right now, or is expected to be in the near future?
Does this person have the skills and aptitude to be a good manager?
Does this manager have career potential in the firm?
Are you willing to invest in the potential for this manager to assume more responsibility?
Would this person contribute to a rigorous program with other participants of a similar caliber?

If you answered “yes” to these questions, please use the instructions on the bottom of this page to enroll the people you select.

Course Description

This course will aid managers in becoming more effective and efficient. Participants will have been nominated and sponsored by PDS members who agree to provide the nominal tuition of $97 per month.

The innovative design of the course provides several features that make it the most powerful program of its kind. It is designed to be interactive and ongoing. It offers continuing exploration of leadership and management practices. This aspect establishes practical, continuing support for the participants. It is well established that continuous coaching is much more effective in support of learning new skills than simply having the concepts presented in several classes.

This continuing nature of this course will enable the participants to explore real life management issues that will be valuable to them in solving day-to-day challenges. It is envisioned that the group will form a community, or network, to provide learning resources within the group itself. For these reasons attendance at all meetings will be required. Make up sessions will be available via recordings. There will be a quiz available on line after each class to monitor progress and to provide positive reinforcement of the training. Nominees for this course should also be committed to completing any work that is required in preparation for the sessions.

The following is a partial list of topics that will be covered:

The E-Myth Point of View
Essential roles: entrepreneur, manager and worker bees
Principles and practices of good management
Leadership
Characteristics and skills required of good managers
The management process
- Creating an effective management system
- Discussion: Myths and Reality regarding “systems”
Elements of the management system Organization
- Job descriptions
- Written goals, responsibilities and applicable target dates
- Communication
- Team meetings
  - Individual meetings
- Performance reviews
- Delegation
- High performance teams and teamwork
Marketing management, The NCPA-PDS Marketing Solution Center
Business ethics and professionalism
Top 10 traits of highly successful people

Participants in the course will have the opportunity to learn good management practices and they will have ongoing support to help them apply what they learn. It is this continuing feature with the emphasis upon practical application that makes this new course more effective than any management program we have previously offered.

Each group will consist of 12 - 24 managers and it will generally meet twice a month for approximately 60 minutes during normal business hours. The meetings will take place via conference call. The managers will need a quiet place to be on the call where they will not be disturbed.

The facilitator of the program is Paul E. Simpson, a senior PDS coach, who has an extensive business and corporate background as well as many years of coaching experience.

How do I Register for the Program?

The first class will be held on Wednesday, April 14th at 3:00 pm Eastern Daylight Savings Time. Tuition is only $97 per month per participant and is payable for the six month semester in advance.

The course is ongoing - participation will automatically renew every six months unless written notice is received 30 days in advance of renewal. There will be no tuition refunds.

Accolades

"WOW!!! You did a GREAT job on the last call!! What a lot of great information!! Thanks again for a very informative session!! I'll look forward to listening to it again & absorbing even more info & ideas!!"

- Bethany Miller, Lion Pharmacy

"The class has been very beneficial to me, given me confidence and building blocks to implement management ideas. I am a quiet leader, a "lead by example" type of person. This has always been enough but now that we are a larger organization I am using your structural ideas to recreate my role. Thank you."

- Susan Purvis, Jim’s Pharmacy

"I think that the program is full of wonderful information. For me, existing “tools” (such as employee agreements/contracts, evaluations, etc.. as mentioned in the virtual manager program) are a great asset in order for me utilize already developed items which I can modify in order to get things moving along quicker. I liked the fact that this course reinforced many things I have learned in the past from other courses. Until now I have never been able to implement anything I have learned."

- Randy Russell, Apple Discount Drugs

"Thanks Paul! I thought the broadcast was very helpful today. We are working hard to accomplish our goals. We appreciate your guidance and leadership! It's also helpful to hear other managers sharing their growing pains and successes! Great discussion on time management Tuesday!"

- Debbie Crouch, Eden Drug

"The manager training class offered by Pharmacy Development Services has been a great learning tool for my 2 managers that have participated. Paul does an excellent job of teaching management principles, and answering individual questions during the sessions. I had one manager that went from a 2 to an 8 (1-10 scale of course). This program allows your managers to grow and improve their skills over a period of time, and it is much more effective than a one day course. Additionally you do not need to send someone to training which cuts down on expenses. As problems and challenges arise, the managers can bring them up during the class and get feedback on how to best handle them. I would strongly recommend the program to anyone who has a department manager that is a good person that needs to improve on their management skills. It is a worthwhile investment."

- Joe Cammack, Jim’s Pharmacy