Running a successful pharmacy requires more than having a vision of what you want your business to be like. It requires strong leadership, endless motivation, and the ability to inspire people. Not everyone is a natural born leader, and you may not even think of yourself as a leader in your pharmacy. But if you’re not the one leading your team, who is?
The absence of leadership within a company creates numerous problems, from frustrated employees to unhappy customers, causing potential financial issues. Even if a role in leadership was not something you envisioned for yourself, it’s essential that you see yourself in one now. Although getting in the right mindset is just the beginning, it’s an important step in becoming a strong pharmacy owner and leader.
What skills does it take to become a strong leader in your pharmacy? Here are four leadership skills every pharmacy owner should master:
1. Effective communication skills
As a leader, it’s important that you know how to communicate effectively with different types of people in a clear and concise way. You need to communicate with your team and customers in a way that evokes motivation and results rather than resentment and anger. Always let your team know what’s going on within your pharmacy and what you expect of them. This includes letting them know what role they play in the company, when they’re not performing to your standards, and how they can improve in the future.
When it comes to your customers, do your best to actively communicate with them when there’s a problem. For example; don’t let a customer wait to come into your store to learn that their prescription isn’t ready or that there was a problem validating their insurance. Be proactive in your communication, and never allow your customers to feel as though you’re hiding something from them.
2. Smart decision-making
As a business owner and leader in your pharmacy, it’s important that you’re able to make quick, confident decisions. The most successful leaders understand the importance of considering many different factors before making a major decision. Whether it’s implementing a new program or adding new employee policies, it’s important to know how to make decisions that will benefit (or hurt) your pharmacy. Also, know when to makea decision on the spot and when to take time to think about it.
3. Active listening skills
There’s a fine line between being a leader and being a dictator. Being a great leader means that you listen just as much as you speak. When you take the time to listen to your employees and your customers, you’ll learn more about your pharmacy than you could ever imagine. When your customers are talking to you, listen to them instead of cutting them off. When an employee approaches you about a concern, spend some time listening to what they have to say instead of acting like it’s not a big deal. When you practice active listening skills, you’ll become a more successful leader for your team.
Where do you want your company to be a year from now? What about five years? The best leaders are always thinking about the future. It’s important that you think about what you want for your pharmacy and create a plan to help get you there. If you’re not looking forward, you will always be stuck where you are today, and you won’t be able to grow your business.
There are many leadership skills that, when combined, will help you lead your pharmacy unapologetically. By mastering the four skills above, you’ll be a stronger, more successful leader within your pharmacy.
Looking to take your leadership to the next level? Register for our free webinar, Pharmacy Leadership on Fire