4 Pharmacy Training Secrets Every Owner Should Have in Their Back Pocket
Training employees has always been critical in creating a thriving business, but gone are the days where you can train an employee during the hiring process and be done with it.
In today’s workforce, 76% of employees are looking for growth opportunities. Regular employee training is vital in keeping your team engaged and organization propelling forward.
Between decreasing margins and stuff competition, it certainly seems as if there’s not time, money or energy to add anything else to your plate. But we urge you to shift your attention toward developing your superstar team as refocusing your energy on aspects of your business that are within your control can uncover new opportunities.
Whether you educate your people in-house or hire pharmacy training experts, the following are the four secrets every owner should have in his or her back pocket when it comes to pharmacy training.
A team is its strongest when it has a clearly defined vision, and when its cultural values are actively shared within the organization.
Training can help drastically strengthen a company culture. When every employee is contributing and sharing the responsibilities of a common goal, there will immediately be a sense of camaraderie and mutual respect.
Not all workplaces will be filled with best friends, however, teams that genuinely respect and support each other are more likely to work collectively towards your business objectives. And remember, the best pharmacy cultures are cultivated from the top. Pharmacy owners who learn self-awareness skills can transform the way they lead their team, implement change effectively and main positive, long-lasting results.
#2 GOOD HIRES
A strong team is like an ecosystem. Every organism that comes and goes into that ecosystem will have an effect on the results; your pharmacy team operates very much the same.
When you’ve laid all of the groundwork for a strong culture within your team, new hires become that much more important to the flow of your ecosystem.
Choosing new hires wisely is not just important for maintaining the integrity of the culture you’ve built within your team – but you should also look for prospects that have a desire to learn, grow and have a willingness to adapt easily within the organization as the needs and objectives grow and shift.
#3 THE WHY
Many of the independent pharmacy owners we’ve encountered have shared stories of disengaged employees. Those who are constantly tardy, in a bad mood, or making errors. They share horror stories of investing hundreds, or even thousands of dollars, in training these employees, but have ended up with lackluster results.
Our answer to this is simple: before you go any further, make sure you’ve answered the ‘WHY’.
The ‘why’ is an important part of framing any task or responsibility to your employees and is crucial in maintaining engagement. It helps them understand whyyou are requesting a certain output.
Before you ever question ability or training effectiveness, ensure you’ve adequately framed the importance of any role or responsibility within the ecosystem with a clear ‘why’.
#4 INVESTING IN EXPERTS
When a pharmacy owner has made the decision to invest time and resources in training, one of the most beneficial decisions he or she can make is investing in an expert.
Although you may feel like this is an investment upfront, enlisting an expert will directly impact your bottom line. Companies that use training programs have a proven 24% higher profit margin, 218% higher income per employee and 6% higher shareholder’s return.
Just like a teacher is trained to educate students, training and development specialists are specifically educated to train adults in a particular field.
Ultimately, outsourcing skills development to training professionals will help scale up your business, standardize your operations and free up your time as an owner, which can be allocated towards growing the business.
Want to learn more? Download our free eBook Pharmacy Training – A Practical Guide to Creating a Superstar Team!
In this eBook, you’ll learn about…
- Employee engagement and the impact it can have on your business
- Identifying key characteristics to build a superstar team
- Disengaged employees, the key indicators, and the negative impact on your business performance, profit and the connection between the two
- Leveraging professional training programs
- Training courses, workshops, and webinars exclusively available to the pharmacy industry