Being a pharmacy owner isn’t easy. From keeping up with industry regulations and new technology to managing a team of people, there are always multiple things going on at the same time. If there’s one thing that you’ve learned during your time as a pharmacy owner, it’s that being a dynamic pharmacy leader isn’t just an option – it’s a requirement.Becoming a more dynamic pharmacy leader takes time and effort, but with dedication, determination, and taking it one day at a time, you’ll watch your leadership skills and your pharmacy soar to new heights.
Wondering how to become a more dynamic leader in your pharmacy? Here are seven best practices to follow.
1. Define your Leadership Style
Leadership means different things to different people. For some, leadership means making things better; for others, leadership is a guiding force that provides tools to achieve great results. It’s okay if your definition isn’t the same as someone else’s, but it should always be centered around one thing: helping others. Knowing this will help you make better decisions when it comes to managing employees and providing great customer service.
2. Learn to manage others and yourself effectively and efficiently
Textbooks provide us with complex definitions of management. They seek to divide management into five main functions: planning, organization, staffing, direction, and control. In real-life situations, it’s difficult to stick to this division because there are so many different facets of management.
Learning how to delegate is a key factor in successful business management. Delegation is more than just transferring your work to someone else. It’s the process of ensuring that the division of labor is clear, everyone is held accountable and everyone is aware that the company’s success depends exclusively on how each person performs his or her job.
While delegating responsibility and giving your team an opportunity to be the best in what they do is an essential element of management, self-management is also important. Remember to hold yourself accountable in your decision-making, whether good or bad, because your team looks up to you as their leader and their role model.
3. Dress for success
Regardless of whether you’re behind the counter or on the store floor, how you dress has a direct impact on how you feel about your job and how others perceive you . Dressing professionally in the workplace can help drive your performance through confidence, high self-esteem, and recognition. When you dress well, you’re confident, and when you’re confident, your performance improves.
4. Embrace change and make progress
Change is a part of any industry, and pharmacy is no exception. In order to thrive, it’s essential that you’re able to embrace change. Don’t be afraid to challenge the status quo and ask questions like “why?””what if?” Remember, you should always keep in mind that your vision will rarely be achieved immediately. Progress takes time, and you must be persistent to prevail.
5. Commit to continuous self-development
ou spent many years in school to become a pharmacist, and it’s easy to want to leavethe books and education behind you. However, as a pharmacy leader, it’s important that you reject the temptation to stop learning. Attend conferences, go to training sessions, and read up on the latest industry news. Commit yourself to learning and embracing knowledge in as many ways as you can.
6. Practice in a disciplined manner
When you’re disciplined, you will reduce the potential for error. Often times, it’s tempting to skip over steps that feel unnecessary or time-consuming. However, doing this could result in an error or harm. Being disciplined means adhering to every step of the process and understanding that these processes are put in place for a reason.
One of the biggest challenges you will face is getting your entire team to adhere to every step of a process. Often times, a step in the process will be skipped, but despite this, the end goal is still met. This leads to your team feeling as though the step is unnecessary, and they will continue to skip that step in the future. It’s important to recognize this before it becomes a bigger issue. Set a good example for your team by explaining why certain steps are important and making sure that you lead by example. Do your best not to pass bad habits on to your employees, and always be disciplined by following each step of the process.
7. Learn to communicate effectively
In order to effectively communicate with other people, it’s important that we listen first and speak second. Some ways to show that you’re listening include nonverbal cues such as nodding, avoiding interrupting, and asking open-ended questions. The key to communication is making sure that both parties understand the message. In order for communication to be effective, it needs to be received the way it was intended.
As a pharmacy leader, you have a responsibility to contribute to the evolution and advancement of the profession. The seven best practices outlined above help support this goal and will allow you to grow into the best pharmacy leader you can be.
Ready to learn more about how you can grow your pharmacy and become a more dynamic pharmacy leader? Learn more and register for the PDS 2016 Together Toward Tomorrow Conference.
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