PDS BLOG


Pharmacy Staff Development

Leadership development and staff training is a key to success for independent pharmacy owners.

Pharmacy Owners: We Challenge you To Succeed

What is the toughest challenge you’re facing in your pharmacy today? Bring us your Rx woes by sharing in the comments below and we’ll show you the solution (really!)

PDS members we want to hear from you too!  Share some of your wins since being a part of the PDS family. We love hearing member stories! Achievements big or small, we love them all.

 


 

BECOME PROFITABLE WITH A TEAM THAT KNOWS HOW TO WIN!

Learn more about the most important pharmacy conference of your career at www.pdsconference.com.

SyncRx+

Give Your Team and Sales a Booster Shot with These Training Courses

 Give Your Team and Sales a Booster Shot with These Training Courses

If you don’t have a plan for 2018 to improve your people, process, and profits, now’s the time to think ahead. Your team and how they work is a direct reflection of your pharmacy. What do your customers see? How is your bottom line affected by a lack of efficiencies and training? These are questions every owner must ask themselves if they want to survive and thrive in this industry.

Below are 2 of our popular training courses that are coming up in September. Make sure you check out our other training courses developed specifically to boost your pharmacy’s success.


Skills for Effective Supervision
September 15-16, 2017 | Denver, CO

 

Improving your culture has been shown to positively impact sales and profits. It’s no secret that employees tend to work harder and smarter when they are happy and feel appreciated. Not many owners are willing to make that hard audit on their management staff or their own supervisory skills.

This 2-day live training course is designed to develop either yourself or a key employee into an effective supervisor. It is perfect for supervisors, lead technicians, and employees who show management potential. It provides supervisory skills necessary for overseeing staff.

Watch the short video and discover how you can:

  • Remove yourself from the day-to-day pharmacy operations.
  • Develop an effective management staff.
  • Give your team a sense of confidence and skill sets.
  • Free up more time for you to run the business.
  • Access tools and strategies to improve your business immediately.

 

 

 

 


SyncRx + Intensive
September 15-16, 2017 | Pittsburgh, PA

Implementing a synchronization program is woefully under-practiced for such a high-yield strategy that benefits both patient and pharmacy. This is your opportunity to leverage your pharmacy over the competition and establish your store as a comprehensive health hub. This 2-day live trainingcourse is designed to give you the training, policies, procedures, and templates to implement a robust and successful synchronization program in your pharmacy. We will cover the best practices in performing the SyncRx+ process and MTM opportunities. You are given all the tools you need to get this program up and running in your pharmacy immediately.

Watch the short video and discover how you can:

  • Learn the fundamentals and updates of Medicare Star Ratings, EQuIPP scores, and MTM.
  • Identify the opportunities for improved pharmacy workflow, cost-saving efficiencies, and best practices in synchronization.
  • Define the SyncRx process with the Plus component and the rules that make it successful.
  • Learn ways to clean up and expand any existing programs to take your team to the next level.
  • Work hands-on with your own patients’ information to synchronize and perform the SyncRx+ MTM component.

Still have more questions? Watch a free on-demand webinar, Sync or Sink: An Insider’s Guide to Successful Synchronization, hosted by the developer of the program, Jason Turner. He answers more in-depth questions about the program and exactly what to expect from the training plus the incredible results you’ll see. Watch it now here.

 

7 Powerful Business Lessons From the 7 Kingdoms of Westeros

7 Powerful Business Lessons From the 7 Kingdoms of Westeros

 7 Powerful Business Lessons From the 7 Kingdoms of WesterosLike the 7 Kingdoms of Westeros, the pharmacy landscape is, at best, a tumultuous environment where the little guys are at a seeming disadvantage, and the power-hungry folks on top make the rules.

With Game of Thrones season in full swing, we noticed some key strategic lessons in the series that apply to life and business. Indulge us for a moment as we bring you through some hard lessons in business, life, and pharmacy from our favorite Game of Thrones characters. This is relevant, we promise!

Lesson 1: Never Underestimate the Importance of Perseverance.

Sure, no one likes Cersei Lannister, but look at the lesson she imparts to us; unbridled determination and perseverance is a cornerstone of success.Those who don’t believe it should look at how independent pharmacies are still thriving despite PBMs, DIR fees, and mega chains. With the right knowledge, unwavering determination, and confidence in your convictions, a thriving, successful business is within your reach.

As a pharmacy owner, you can find out how to get that knowledge and develop the confidence in your decisions here.

Lesson 2: Don’t Let the Past Determine Your Future

Throughout his life, Jon Snow believed what people told him; there were limits in his life, and the faster he accepted it, the better. Well, look who’s King of the North now! Okay, okay, but our point is that in business (pharmacy or the business of ruling) you have to know when to disregard limitations, self-imposed or otherwise.

Driven by a clear vision, Snow is focused on getting the right tools, in this case, Dragon Glass to accomplish his mission. Others in his company lack perspective, leaving him to take the first steps into the unknown. An inspired vision for your pharmacy business isn’t enough; you need the right tools and team. Improvement and growth require thoughtful execution, so seek out the best in your industry and take a calculated risk; the benefits are worth it.

Lesson 3: An Educated Mind is Sharper than a Sword

Tyrion Lannister was not born equipped for success in the traditional Westerosi way, but he has ascended the figurative ladder considerably through on-going education. Continuously sharpening your mind, expanding your skills, and adding to your area of expertise ensures that you and your team never become obsolete.

Tyrion teaches us a powerful lesson about upward mobility through on-going development both personal and professional. Education doesn’t only apply to the leader. Training your team is key to achieving an efficient, results-driven culture. How do you know when to educate your team? These are the questions you should ask yourself as a leader who has a team in need of training.

Lesson 4: There is No Template for Success

Daenerys Targaryen started out as a character on the fringes, beholden to no one. At best, success was unlikely. At worst, if she failed, she’d be a footnote. Independent pharmacy owners, like Danaerys, have been pushed to the edges and all but forgotten in light of challenges such as chain stores and problematic PBMs.

Far from being marginalized, exceptional pharmacy owners, much like Daenerys have managed to maintain an unbreakable edge after enduring waves of inequity by finding strength in numbers. The most progressive pharmacy owners have started to discover their tribe and demonstrate the power to impact a brighter future.

Just like Khaleesi herself, independents across the nation have discovered a new way of thinking. Join the top 20% of them in February at the 2018 PDS Super-Conference. Grab your dragons and join your tribe in Orlando! Okay maybe leave your dragons at home (fire hazards and all). Find more info here.

Lesson 5: Start Where You are and Use What You GoT (we couldn’t help it).

As a lesser known, but pivotal, character, Lord Varys signifies the power of resilience and resourcefulness. He uses his little birds to make informed decisions on data points to advance in the game. It seems Varys has a thousand hands and ears, all able to measure, track and assess the current pulse of the environment and act accordingly.

Just like Lord Varys, PDS members use a vast and comprehensive system that analyzes existing data to discover a way to dramatically increase their profit per prescription. The PDS member exclusive system is called RxAnalytics. Curious? Find out more here.

Lesson 6: Watch, Observe, Act

In a time where most people shoot first and aim later, Littlefinger understands that there is power in patience. There are three elements to his formula for success; observe, assess, and then make an informed decision. Sustainability is built on timely and informed decisions. We can all take a cue from Littlefinger on playing the long game. His patience and leveraging of the right relationships keep him moving forward. Applying these characteristics to your business will do the same.

PDS has more than 1,000 member pharmacies, and many of them make up the top 20% in the industry. Coincidence? Not at all. These owners know that patience, key resources, and the right relationships will drive your success. Join the most successful pharmacy owners in the nation, ready to welcome you to the team. The PDS Super-Conference is where they’ll be. Will you join?

Lesson 7: You Can Be aVictim, or You Can Win

It’s fitting that we end with a character who has been beaten and down-trodden, which perfectly analogizes independent pharmacies against the unfair pharmacy environment.

Arya Stark chose to rise above the treatment she has endured to become the deadliest wolf in sheep’s clothing. Her lesson is simple and one we reiterate to our members: You have the choice on how you react to your circumstances. You can be part of the owners that succumb to the inequities in our industry or you can gain new skills and choose to be a fighter and triumph over your adversities.

You can be a victim, or you can be a victor. Which will you choose?


Join us to see what we’re all about at the 2018 PDS Super-Conference in Orlando Florida on February 22-24, 2018 at the Orlando Convention Center. If you are a pharmacy owner, manager, key employee or anyone in the industry concerned with the state of pharmacy, you must join us to discover the solution that the top 20% of the industry have already discovered. Own your future and don’t let the game beat you down. Click here or below to find out more.

 

PDS-2018_Conference_Banner-600x125-062917.jpg

4 Pharmacy Training Secrets

4 Pharmacy Training Secrets Every Owner Should Have in Their Back Pocket

4 Pharmacy Training Secrets Every Owner Should Have in Their Back PocketTraining employees has always been critical in creating a thriving business, but gone are the days where you can train an employee during the hiring process and be done with it.

In today’s workforce, 76% of employees are looking for growth opportunities. Regular employee training is vital in keeping your team engaged and organization propelling forward.

Between decreasing margins and stuff competition, it certainly seems as if there’s not time, money or energy to add anything else to your plate. But we urge you to shift your attention toward developing your superstar team as refocusing your energy on aspects of your business that are within your control can uncover new opportunities.

Whether you educate your people in-house or hire pharmacy training experts, the following are the four secrets every owner should have in his or her back pocket when it comes to pharmacy training.

#1 CULTURE

A team is its strongest when it has a clearly defined vision, and when its cultural values are actively shared within the organization.

Training can help drastically strengthen a company culture. When every employee is contributing and sharing the responsibilities of a common goal, there will immediately be a sense of camaraderie and mutual respect.

Not all workplaces will be filled with best friends, however, teams that genuinely respect and support each other are more likely to work collectively towards your business objectives. And remember, the best pharmacy cultures are cultivated from the top. Pharmacy owners who learn self-awareness skills can transform the way they lead their team, implement change effectively and main positive, long-lasting results.

#2 GOOD HIRES

A strong team is like an ecosystem. Every organism that comes and goes into that ecosystem will have an effect on the results; your pharmacy team operates very much the same.

When you’ve laid all of the groundwork for a strong culture within your team, new hires become that much more important to the flow of your ecosystem.

Choosing new hires wisely is not just important for maintaining the integrity of the culture you’ve built within your team – but you should also look for prospects that have a desire to learn, grow and have a willingness to adapt easily within the organization as the needs and objectives grow and shift.

#3 THE WHY

Many of the independent pharmacy owners we’ve encountered have shared stories of disengaged employees. Those who are constantly tardy, in a bad mood, or making errors. They share horror stories of investing hundreds, or even thousands of dollars, in training these employees, but have ended up with lackluster results.

Our answer to this is simple: before you go any further, make sure you’ve answered the ‘WHY’.

The ‘why’ is an important part of framing any task or responsibility to your employees and is crucial in maintaining engagement. It helps them understand whyyou are requesting a certain output.

Before you ever question ability or training effectiveness, ensure you’ve adequately framed the importance of any role or responsibility within the ecosystem with a clear ‘why’.

#4 INVESTING IN EXPERTS

When a pharmacy owner has made the decision to invest time and resources in training, one of the most beneficial decisions he or she can make is investing in an expert.

Although you may feel like this is an investment upfront, enlisting an expert will directly impact your bottom line. Companies that use training programs have a proven 24% higher profit margin, 218% higher income per employee and 6% higher shareholder’s return.

Just like a teacher is trained to educate students, training and development specialists are specifically educated to train adults in a particular field.

Ultimately, outsourcing skills development to training professionals will help scale up your business, standardize your operations and free up your time as an owner, which can be allocated towards growing the business.

Want to learn more? Download our free eBook Pharmacy Training – A Practical Guide to Creating a Superstar Team!

In this eBook, you’ll learn about…

  • Employee engagement and the impact it can have on your business
  • Identifying key characteristics to build a superstar team
  • Disengaged employees, the key indicators, and the negative impact on your business performance, profit and the connection between the two
  • Leveraging professional training programs
  • Training courses, workshops, and webinars exclusively available to the pharmacy industry

 

pharmacy training ebook

Pharmacy Training

3 Questions to Ask Yourself Before Sending Your Team to a Pharmacy Training

3 Questions to Ask Yourself Before Sending Your Team to a Pharmacy TrainingAs an independent pharmacy owner, you’re constantly monitoring your bottom line. So when it comes to budgeting for employee training, it may be difficult for you to view it as anything other than another significant expense. But we urge you to reconsider.

Thriving business owners believe two fundamental philosophies:

  1. They can’t do it all themselves – they do what they do best and delegate the rest to a capable team
  2. Training is an investment – continuously sharpening their team’s skills by investing in team training will add, not detract from the bottom line

However, before you register your employees for a lifetime supply of pharmacy training, the following are three questions to ask yourself. Afterall, not all trainings are created equal and could potentially cause you to waste time, money and efforts.

Question #1: Is the training or workshop relevant to your goals?

In other words, is it aligned with your company’s vision?

As the owner, your first step in building a superstar team is crafting a clear vision that outlines the short and long-term goals for the business and sharing it throughout your organization. Once everyone has bought in on working toward the common goal and its impact, you can determine which steps are required to move toward that vision, which areas may need more support than others.

There are hundreds of trainings available in the market, but knowing which will move the needle on your specific goal is key. After all, you can do anything, but not everything. Overloading on training can have an adverse effect if you’re trying to implement too much at once.

For instance, if your wildly important goal is to set up a bedside delivery service, it’d be key to focus your investment dollars and energy on a training that will show you exactly how to do it, from the in-store operations to agreement, instead of a compounding course

Think about it: Is it better to implement one game-changing strategy full-force and start seeing results or halfway complete two to three projects over 90 days?

Question #2 – Is the training specific to your industry?

You’ve identified that your business will benefit from training, but now you need to choose a training provider. It’s important to remember that not all trainings are created equal. Not only do you want a teacher who is an expert in adult learning and the subject, but also understands your specific industry.

For example, would you rather send your newly promoted manager to a leadership training taught by someone who has never stepped into a pharmacy and the room is filled with customer service reps from tire shops and lawyer firms, or one that is taught by independent pharmacy experts and is filled with other pharmacy professionals? Which setting will foster idea sharing that’s directly applicable to your business and its intricacies?

Question #3 – Is this employee someone you want to invest in?

This one can be tricky. Our business coaches often asked, “What if I invest in this employee and they leave?” While it is a risk, we challenge the sentiment by asking “What if you don’t invest in training this particular employee and they stay?”

As a business owner, the decision of which staff you choose to invest is yours, but if your staff is demonstrating any of the following red flags, it’s likely due to lack of engagement, and it will be toxic to the rest of your team. Investing in training is proven to boost engagement and could turn their behavior around.

Seven ‘Red Flags’ of poor employee engagement:

  1. Tardiness
  2. Gossip
  3. Toxicity
  4. Doing a task without understanding why
  5. Multiple Mistakes
  6. Lack of Respect (for team, customer, business)
  7. Employee Theft

What is mediocrity costing you?
When organizations successfully engage their employees, 240% boost in results. [Gallup study] In fact, through the power of PDS Pharmacy Trainings, owners are adding $85,000 in annual profits through Bedside Delivery, $20,000 average annual profit by syncronizing just 100 patients, $175,000 in annual revenue by performing Annual Wellness Visits, and an average of $18,000 in front-end profitability by selling high-end supplements.

Review all of the PDS Training programs and register your team at www.PharmacyOwners.com/TrainingOr, if you’re still not convinced in the impact pharmacy trainings can have on your pharmacy’s bottom line and culture, download our new eBook: Pharmacy Training – A Practical Guide to Creating a Superstar Team.

In this FREE eBook, you’ll learn about…

  • Employee engagement and the impact it can have on your business
  • Identifying key characteristics to build a superstar team
  • Disengaged employees, the key indicators, and the negative impact on your business performance, profit and the connection between the two
  • Leveraging professional training programs
  • Training courses, workshops, and webinars exclusively available to the pharmacy industry

 

pharmacy training ebook