A Lot Can Be Accomplished In Less Than A Year

Brand Promise: Multiply PDS Investment, Making Life Easier, Business More Valuable

“We realized we could run the retail pharmacy a lot better”


PDS Member Since

PDS Trainings Attended

PDS Annual Conference


kevin miller certacare

Kevin Miller

Certacare Pharmacy


ROI in 2016

PDS Strategies Implemented




Pain Protocol

Being Laser Focused Creates Results

“Focusing on the retail numbers clearly identified where the opportunities lay, and after we returned from the PDS conference, we felt a lot of excitement.” The fruits of that focused effort have already allowed Kevin and his team to push the needle from 7,500 prescriptions per month in 2015 to 8,000 per month in 2016.

The Value of SyncRx+ Success

Kevin and his team fully embraced synchronization as an opportunity. Working with their PDS support team, Business Coach, Tony, and Performance Specialist, Bryan, Certacare quickly ramped up their sync efforts as their first focus with PDS. Creating a separate and dedicated area for focused synchronization efforts two days per week, the team was able to sync 477 patients within a few months and add an extra $131,000 to their bottom line. Of rolling out PDS programs, such as SyncRx+, Kevin says, “It gives me more time to focus on ownership, and it takes the pressure off when I’m away from the store, because I know things are running smoothly.”

Why I love PDS

“We’re talking to patients a lot more. Joining PDS has made us more productive and we’re more in charge instead of waiting for something to happen and dealing with it later.”

“The Pain Protocol, for example, is a huge issue in Kentucky - we have a lot of overdoses. We have been able to help some patients reduce their opioids and/or increase pain relief.”

“For the future we can get more focused on RxAnalytics and inventory management. Inventory is our biggest cost and RxAnalytics is our biggest opportunity to turn a non-profitable situation into a profitable one.”

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