Customer Service Guru

This course is perfect for all of your employees regardless of position. This is a webinar based training that is offered several times a year. Your employees will attend weekly for 6 weeks. Increase all of your employees’ basic customer service skills that is specific to excel in a pharmacy. One of the best ways to develop a competitive advantage is to have a well trained staff. Beat your competitors with high performing employees and a better culture.

• Explore the attitudes and motivators that drive behavior, and learn how to become a client advocate
• Practice focusing on the “total message” with effective listening, responses and pacing skills
• Customer skills to manage various forms of communication establish positive relationships
• Manage customer complaints and build customer loyalty through exceptional customer care
• Up-Solutioning: Uncover the needs and wants of the customer while increasing the company’s bottom line