The Lost Art of Business Etiquette

Program Description

This course supports employees, to put them in a position to develop
exceptional relationships and business etiquette skills with customers and other
staff members to make your pharmacy business better. This is a webinar course offered
several times a year. Employees attend weekly for 6 weeks and it is
appropriate for all employees as part of your general staff training.

Top Benefits
  • Skills for and importance of making a great first impression
  • Develop great communication skills, identify barriers to
    communication, using listening skills and reading body language
  • Becoming a leader in exceptional customer service
  • Identify social graces and how they impact business
  • Learn techniques to deliver courtesy and respect to the owners, our
    co-workers and customers
  • Address technology in the workplace; email/Facebook dos and don’ts
The Lost Art of Business Etiquette

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Financial Impact

Financial Impact

Get back to the basics for delivering exceptional customer service


Create customer loyalty with a well trained staff


Give your staff confidence to implement other profitable strategies