The Lost Art of Business Etiquette

Program Description

This course supports employees, to put them in a position to develop exceptional relationships and business etiquette skills with customers and other staff members to make your pharmacy business better. This is a webinar course offered several times a year. Employees attend weekly for 6 weeks and it is
appropriate for all employees as part of your general staff training.

Top Benefits

  • Skills for and importance of making a great first impression
  • Develop great communication skills, identify barriers to
    communication, using listening skills and reading body language
  • Becoming a leader in exceptional customer service
  • Identify social graces and how they impact business
  • Learn techniques to deliver courtesy and respect to the owners, our
    co-workers and customers
  • Address technology in the workplace; email/Facebook dos and don’ts
The Lost Art of Business Etiquette

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Financial Impact

Get back to the basics for delivering exceptional customer service


Create customer loyalty with a well trained staff


Give your staff confidence to implement other profitable strategies

financial impact
financial impact

Financial Impact

Get back to the basics for delivering exceptional customer service


Create customer loyalty with a well trained staff


Give your staff confidence to implement other profitable strategies

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