PHARMACY CASE STUDY

Pharmacy Increases
Productivity and Profits
through PDS Tools

CertaCare Pharmacy

Multiply PDS Investment, Making Life Easier, Business More Valuable

Location: Louisville, KY
Years in Business: 14

25x

ROI in 2016

3

Years with PDS

PDS Training
Attended


PDS Annual Conference
Cashflow 101
Supervisory Skills
RxAnalytics

PDS Strategies Implemented


RxAnalytics
SyncRx+
Inventory
Pain Protocol

Joining PDS has made us more productive and we’re more in charge instead of waiting for something to happen and dealing with it later. We realized we could run the retail pharmacy a lot better.

Kevin Miller
Owner

  • Identifying Opportunities for Better Results

    After attending an annual PDS Conference, Kevin and his team returned home with “a lot of excitement,” he recalled. They started focusing on retail numbers, which enabled them to clearly identify their best opportunities. The fruits of that focused effort resulted in the pharmacy fulfilling 8,000 prescriptions a month — up from 7,500 prescriptions per month in the previous year. Their efforts also resulted in better customer care. “We’re talking to patients a lot more,” Kevin said.

  • Ramping up Synchronization Leads to Success

    Working with their PDS support team, Business Coach, Tony, and Performance Specialist, Bryan, Certacare’s team members quickly ramped up their sync efforts as their first focus. After the team dedicated an area to synchronization efforts two days per week, they were able to sync 477 patients within a few months. As a result, they quickly added $131,000 to their bottom line. Kevin said that PDS programs, such as SyncRx+, “gives me more time to focus on ownership, and it takes the pressure off when I’m away from the store, because I know things are running smoothly.”

“The Pain Protocol, for example, is a huge issue in Kentucky – we have a lot of overdoses. We have been able to help some patients reduce their opioids and/or increase pain relief.”

“We’re talking to patients a lot more. Joining PDS has made us more productive and we’re more in charge instead of waiting for something to happen and dealing with it later.”

Ready to ramp up your operations?

Let’s start a conversation about what PDS can do for you.

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