Shortly after implementing a synchronization plan, Joe more than doubled the number of patients synched. “While the growth phase can seem painful, I was able to get to a volume where my staff bought into the goals,” says Joe. To facilitate the growth of the program, he had to create a new shift time that was not exactly popular with his staff. The incentive? The faster they hit their goal, the sooner that shift was no longer needed. A little encouragement went a long way as the program continues to keep growing for the pharmacy. Now he no longer needs to keep the high-dollar prescriptions sitting on his shelves. “We can order the product, get it in and out of the door in a timely fashion.” He has a much better flow of inventory and control on his cash flow. “My patients are more satisfied with this structure, and their lives are much easier,” he says.