PHARMACY CASE STUDY

Creating Fun, Competitive Culture Leads to Employee Buy-In and Big Results

Lakeland Pharmacy

Multiply PDS Investment, Making Life Easier, Business More Valuable

Location: Branson, MO

12x

ROI in 2018

2

Years with PDS

PDS Strategies Implemented


RxAnalytics

Attending Conference Since


2018

It’s all about accountability. That goes for every single person in Lakeland Pharmacy. If they are going to succeed, then everyone needs to buy-in, and everyone needs to be held accountable for hitting the expectations set out before them.

Mike Stuart
Owner

  • Implementing an Employee Program to Encourage Growth and Buy-In

    Mike, Lakeland Pharmacy’s owner, knew from the start that his whole team needed to be engaged for him to succeed across his network of stores. That’s why he decided to take along a team — employees representing each sector of the business — to the PDS Super-Conference he ever attended. They included people from advertising, home administration, accounting and operations departments. “We wanted everybody down there because we knew that each person would look at this from a different prism. Since then, a team approach on learning through PDS has led to employee buy-in at all levels. For example, a bonus program among his network of stores has been instrumental in keeping everyone engaged. Those that hit their goals are rewarded with cash bonuses. During one month, management gave $20,000 back to the staff through incentive programs — primarily because monthly gross margins had climbed to more than $100,000, Mike says. Not only has it created a fun environment, it’s also working to ensure that everyone understands Lakeland Pharmacy’s KPIs and its vision for staying ahead of the competition.

  • Keeping up with Pharmacy’s Evolution

    Mike understands better than anyone that pharmacy is evolving at an incredibly fast pace. For Lakeland Pharmacy to stay ahead, that message needs to resonate throughout each store and employee. “If we continue to do things the way we used to do them, just because that’s how we did it, then all of a sudden it’s not going to work and we are going to be left behind.” The overarching theme for Lakeland in 2018 was all about accountability. If they are going to succeed, then everyone needs to buy-in, and everyone needs to be held accountable for hitting the expectations set out before them. Mike feels confident that with the assistance of PDS, Lakeland will continue to move positively into the future while continuing to stay ahead of the competition.

“If we continue to do things the way we used to do them, just because that’s how we did it, then all of a sudden it’s not going to work and we are going to be left behind.”

Want to engage employees in an empowering bonus program like Lakeland Pharmacy?

Let’s talk about how PDS can help.

>