After experiencing declining reimbursements throughout 2016, Travis started annual day-long retreats for his employees — integrating lessons he learned from PDS Advanced Leadership Program. “I gained so much and use it every day,” he said of the program, which provided him with even more tools on how to lead and how to develop a coaching model within his staff. He dared his team to accomplish four times as much as they did the previous year through four coaching teams. It was so successful that he now holds a short coaching meeting with each team once a month, and engages with them during a monthly all-employee meeting. The team is empowered to accomplish more, and Travis is working less! Through this program, Med-World is surpassing some major goals, including one to grow its synchronization program to 50 percent of all patients. Now they’re on track to surpass 70 percent.