Give your pharmacy a lift through exceptional customer service — the type that sets you apart from the competition. With Customer Service Guru, a four-week, webinar-based course, every one of your team members will learn how to prioritize the customer in all of your business practices.
At the end of the course, you and your team members will understand the attitudes and motivators that drive behavior, learn how to become a client advocate and become skilled at excellent customer service skills.
The course includes lessons on managing various forms of communication; establishing positive relationships; building loyalty through exceptional customer care; and identifying the needs and wants of the customer while increasing the company’s bottom line. We also show you the formula for gaining customer loyalty by offering specialized products.
With Customer Service Guru, you’ll give your employees the confidence to engage with more customers and earn their trust.