CUSTOMER SERVICE GURU


Attract More Loyal Customers with Exceptional Service

Develop the customer service skills
that will set your pharmacy apart.

Gain a competitive advantage with
a customer-first mentality.

Give your pharmacy a lift through exceptional customer service — the type that sets you apart from the competition. With Customer Service Guru, a four-week, webinar-based course, every one of your team members will learn how to prioritize the customer in all of your business practices.

At the end of the course, you and your team members will understand the attitudes and motivators that drive behavior, learn how to become a client advocate and become skilled at excellent customer service skills.

The course includes lessons on managing various forms of communication; establishing positive relationships; building loyalty through exceptional customer care; and identifying the needs and wants of the customer while increasing the company’s bottom line. We also show you the formula for gaining customer loyalty by offering specialized products.

With Customer Service Guru, you’ll give your employees the confidence to engage with more customers and earn their trust.

Customer Service Guru Training Sessions

Summer 2021

Wednesdays | 1:00 PM – 2:00 PM ET

4 sessions: July 7, 2021 – July 28, 2021

PDS Members: Add the promo code before selecting tickets. Click here if you need the code.

Winter 2021

Wednesdays | 1:00 PM – 2:00 PM ET

4 sessions: November 3, 2021 – November 24, 2021

PDS Members: Add the promo code before selecting tickets. Click here if you need the code.

Who Should Attend Customer Service Guru Training?

  • Cashier
  • Technician
  • Any Employee

This webinar course is available exclusively to PDS members.

What is the cost to attend?

This training is included in the price of PDS membership.

Enhance Customer Skills

Build listening and communication skills.

Manage Patient Complaints

Handle challenges with the patient in mind.

Identify Customer Needs and Wants

Delight customers with customized care.

I didn’t realize how under trained my team was in dealing with patients on a daily basis. Once my staff finished the course, it showed in the way they interacted with our customers. I couldn’t be more proud.

Helen L.
PDS Member

Top Benefits

  • Improve work culture

  • Deliver excellent care

  • Develop customer care skills

Growth Impact

  • Enhance brand loyalty

  • Boost patient advocacy

  • Drive profitability

Download our Program Sheet for more Info

Attract a bigger share of loyal customers.

Learn the secrets of delivering
excellent customer service.