August 13 - 14, 8:30 AM - 5:30 PM CT Discover new opportunities to increase front-end sales based on products already in your store and by ordering new lines of products. At the conclusion of the training, you will leave empowered with an action plan that can increase your bottom line by more than $20,000 with front-end sales and by more than $100,000 on the back-end of your store. The strategies outlined in this two-day training session can be implemented…

Virtual | Wednesdays | 1:00-2:15 PM ET 6 Sessions: September 8, 2021 - October 13, 2021 Effective supervision is not simply being in charge and taking on more responsibility, it’s a constant balance of delegation and assertiveness while maintaining a happy workforce. It is a conscious state of business structure and effective communication. This program will guide you through the many facets of supervision and propel you into becoming a thoughtful, courteous and deliberate supervisor with the ability to delight…

This is a 4-week course running from September 16, 2021 - October 7, 2021. Perfect the lost art of business etiquette. This webinar should be used as a core component to your annual training program so that you and your team will learn the fundamentals of building a super star team. The agenda for this course will cover: - Developing and practicing listening skills - How to make a great first impression - Managing technology in the workplace, including email…

Technician Training is designed to give brand new technicians the confidence to handle their responsibilities. Yet, it is comprehensive enough to ensure that seasoned technicians are able to get a refresher course to perfect their skills. The 12-week webinar course runs September 22nd – December 15th and covers the five stages of Prescription Filling, technician-specific customer service training and clinical education. Students also will explore non-dispensing duties, inventory control process and quality control processes. Gain the training your employees need…

Our Advanced Leadership Program teaches independent pharmacy owners the skills they need to transform how they lead their employees. Attendees will receive tools and resources to effectively implement real, long-lasting change. This course is broken up into three modules and you must register before the first module starts. ALP Fall Module 1: September 24-25 ALP Fall Module 2: October 22-23 ALP Fall Module 3: November 12-13 Click here for more details.

SyncRx+ Intensive now offers the rare opportunity to get inside the operations of a world-class synchronization program. Jason Turner at Moundsville Pharmacy, an industry leader and PDS Med Sync Guru, opens the doors of his pharmacy so you can learn how to identify the goals and impact of medication synchronization on the patient and the pharmacy. With this training, you’ll get the tools you need to create an appointment-based medication synchronization model that delivers benefits to both your patients and…

4 sessions: November 3, 2021 – November 24, 2021 Give your pharmacy a lift through exceptional customer service — the type that sets you apart from the competition. With Customer Service Guru, a four-week, webinar-based course, every one of your team members will learn how to prioritize the customer in all of your business practices. At the end of the course, you and your team members will understand the attitudes and motivators that drive behavior, learn how to become a…