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September 2021


Skills for Effective Supervision

September 8, 2021 - October 13, 2021

Virtual | Wednesdays | 1:00-2:15 PM ET 6 Sessions: September 8, 2021 - October 13, 2021 Effective supervision is not simply being in charge and taking on more responsibility, it’s a constant balance of delegation and assertiveness while maintaining a happy workforce. It is a conscious state of business structure and effective communication. This program will guide you through the many facets of supervision and propel you into becoming a thoughtful, courteous and deliberate supervisor with the ability to delight…

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The Lost Art of Business Etiquette – Fall

September 16, 2021 - October 7, 2021

This is a 4-week course running from September 16, 2021 - October 7, 2021. Perfect the lost art of business etiquette. This webinar should be used as a core component to your annual training program so that you and your team will learn the fundamentals of building a super star team. The agenda for this course will cover: - Developing and practicing listening skills - How to make a great first impression - Managing technology in the workplace, including email…

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Technician Training Fall 2021 (12-week course)

September 22, 2021 - December 15, 2021

Technician Training is designed to give brand new technicians the confidence to handle their responsibilities. Yet, it is comprehensive enough to ensure that seasoned technicians are able to get a refresher course to perfect their skills. The 12-week webinar course runs September 22nd – December 15th and covers the five stages of Prescription Filling, technician-specific customer service training and clinical education. Students also will explore non-dispensing duties, inventory control process and quality control processes. Gain the training your employees need…

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Advanced Leadership Program – Fall Session

September 24, 2021 - September 25, 2021
Renaissance Fort Lauderdale | Fort Lauderdale, FL

Our Advanced Leadership Program teaches independent pharmacy owners the skills they need to transform how they lead their employees. Attendees will receive tools and resources to effectively implement real, long-lasting change. This course is broken up into three modules and you must register before the first module starts. ALP Fall Module 1: September 24-25 ALP Fall Module 2: October 22-23 ALP Fall Module 3: November 12-13 Click here for more details.

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October 2021


SyncRx+ Intensive – Fall session

October 20, 2021 - October 21, 2021
Moundsville | Moundsville, WV

SyncRx+ Intensive now offers the rare opportunity to get inside the operations of a world-class synchronization program. Jason Turner at Moundsville Pharmacy, an industry leader and PDS Med Sync Guru, opens the doors of his pharmacy so you can learn how to identify the goals and impact of medication synchronization on the patient and the pharmacy. With this training, you’ll get the tools you need to create an appointment-based medication synchronization model that delivers benefits to both your patients and…

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November 2021

Customer Service Guru Winter 2021

November 3, 2021 - November 24, 2021

4 sessions: November 3, 2021 – November 24, 2021 Give your pharmacy a lift through exceptional customer service — the type that sets you apart from the competition. With Customer Service Guru, a four-week, webinar-based course, every one of your team members will learn how to prioritize the customer in all of your business practices. At the end of the course, you and your team members will understand the attitudes and motivators that drive behavior, learn how to become a…

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Cash Flow 101

November 4, 2021 - November 7, 2021
Tempe, Arizona | Tempe, AZ

Cash Flow 101 provides the financial training you need to identify what’s happening with your business. As a result, it will enable you to forecast activities that could cause stagnation or lead to growth. At the end of the four-day live training session, you will be able to read, understand and interpret your own financial statements along with other critical pharmacy data. You will make informed decisions about your pharmacy based on data — not solely relying on your instincts.…

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