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FEATURED

Your Pharmacy, Their Healthcare Destination [Webinar]

June 17, 2021
Virtual

Are the people who walk into your pharmacy your customers or your patients? Does the level of service you provide stand out in your community? Are you seen as a healthcare destination?

These are all questions you should ask yourself. You ARE the most accessible health care provider and you have a real opportunity to position yourself as more then just a dispensing location. The key though is ATTRACT the right people, CONNECT on a deeper level, and DELIGHT them with an exceptional customer service experience and care.

Join us for this short, easy to follow webinar where we will walk you through actionable strategies you can implement to become YOUR community’s healthcare destination.

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May 2021

Technician Training Summer 2021 (12-week course)

May 26, 2021 - August 18, 2021
Virtual

The 12-week webinar course runs May 26th – August 11th and covers the five stages of Prescription Filling, technician-specific customer service training and clinical education. Technician Training is designed to give brand new technicians the confidence to handle their responsibilities. Yet, it is comprehensive enough to ensure that seasoned technicians are able to get a refresher course to perfect their skills. Students also will explore non-dispensing duties, inventory control process and quality control processes. Gain the training your employees need…

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June 2021

$100

The Lost Art of Business Etiquette – Summer

June 3, 2021 - June 24, 2021
Virtual

This 4-week course runs from June 3, 2021 - June 24, 2021. Perfect the lost art of business etiquette. This webinar should be used as a core component to your annual training program so that you and your team will learn the fundamentals of building a super star team. The agenda for this course will cover: - Developing and practicing listening skills - How to make a great first impression - Managing technology in the workplace, including email and social…

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July 2021

Customer Service Guru Summer 2021

July 7, 2021 - July 28, 2021
Virtual

4 sessions: July 7, 2021 – July 28, 2021 Give your pharmacy a lift through exceptional customer service — the type that sets you apart from the competition. With Customer Service Guru, a four-week, webinar-based course, every one of your team members will learn how to prioritize the customer in all of your business practices. At the end of the course, you and your team members will understand the attitudes and motivators that drive behavior, learn how to become a…

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August 2021

Pharmacy Profit Ignitor

August 13, 2021 - August 14, 2021
Nashville, TN | ,

August 13 - 14, 8:30 AM - 5:30 PM CT Discover new opportunities to increase front-end sales based on products already in your store and by ordering new lines of products. At the conclusion of the training, you will leave empowered with an action plan that can increase your bottom line by more than $20,000 with front-end sales and by more than $100,000 on the back-end of your store. The strategies outlined in this two-day training session can be implemented…

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September 2021

$100

The Lost Art of Business Etiquette – Fall

September 16, 2021 - October 7, 2021
Virtual

This is a 4-week course running from September 16, 2021 - October 7, 2021. Perfect the lost art of business etiquette. This webinar should be used as a core component to your annual training program so that you and your team will learn the fundamentals of building a super star team. The agenda for this course will cover: - Developing and practicing listening skills - How to make a great first impression - Managing technology in the workplace, including email…

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Technician Training Fall 2021 (12-week course)

September 22, 2021 - December 15, 2021
Virtual

Technician Training is designed to give brand new technicians the confidence to handle their responsibilities. Yet, it is comprehensive enough to ensure that seasoned technicians are able to get a refresher course to perfect their skills. The 12-week webinar course runs September 22nd – December 15th and covers the five stages of Prescription Filling, technician-specific customer service training and clinical education. Students also will explore non-dispensing duties, inventory control process and quality control processes. Gain the training your employees need…

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$3,000

Advanced Leadership Program – Fall Session

September 24, 2021 - September 25, 2021
Renaissance Fort Lauderdale | Fort Lauderdale, FL

Our Advanced Leadership Program teaches independent pharmacy owners the skills they need to transform how they lead their employees. Attendees will receive tools and resources to effectively implement real, long-lasting change. This course is broken up into three modules and you must register before the first module starts. ALP Fall Module 1: September 24-25 ALP Fall Module 2: October 22-23 ALP Fall Module 3: November 12-13 Click here for more details.

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October 2021

$2,500

SyncRx+ Intensive – Fall session

October 20, 2021 - October 21, 2021
Moundsville | Moundsville, WV

SyncRx+ Intensive now offers the rare opportunity to get inside the operations of a world-class synchronization program. Jason Turner at Moundsville Pharmacy, an industry leader and PDS Med Sync Guru, opens the doors of his pharmacy so you can learn how to identify the goals and impact of medication synchronization on the patient and the pharmacy. With this training, you’ll get the tools you need to create an appointment-based medication synchronization model that delivers benefits to both your patients and…

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November 2021

Customer Service Guru Winter 2021

November 3, 2021 - November 24, 2021
Virtual

4 sessions: November 3, 2021 – November 24, 2021 Give your pharmacy a lift through exceptional customer service — the type that sets you apart from the competition. With Customer Service Guru, a four-week, webinar-based course, every one of your team members will learn how to prioritize the customer in all of your business practices. At the end of the course, you and your team members will understand the attitudes and motivators that drive behavior, learn how to become a…

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$500

Cash Flow 101

November 4, 2021 - November 7, 2021
Tempe, Arizona | Tempe, AZ

Cash Flow 101 provides the financial training you need to identify what’s happening with your business. As a result, it will enable you to forecast activities that could cause stagnation or lead to growth. At the end of the four-day live training session, you will be able to read, understand and interpret your own financial statements along with other critical pharmacy data. You will make informed decisions about your pharmacy based on data — not solely relying on your instincts.…

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