[HACK] Improving Patient Care and Profitability With a Little-Known Strategy

Here at PDS, we take pride in highlighting some of our incredible solutions partners. We know these companies have the potential to revolutionize pharmacies just like yours through their products and services. We’re excited to introduce Liberty Software; read on for their sponsored blog post about the benefits improving patient care and profitability through strategic efficiency.

Independent pharmacy is no stranger to competition. The industry becomes tighter by the day and owners have to look for innovative ways to stay above the curve. We can all agree we’re in the business of helping others, but we also need to make a profit to stay in business.

One solution many owners ignore lies behind the pharmacy counter. Improving the workflows behind the pharmacy counter will drive your business into better productivity, better patient care, and better profitability.

Below, we’ve included five significant steps that you can take to improve your pharmacy’s workflows – in turn improving both the care you provide your patients and your profit margins.

  1. Examine the Status Quo.

    Examine the current state of your business. How are technicians and pharmacists operating now? Are there pain points or bottlenecks in existing workflows? Speaking with technicians and pharmacists who do the work every day is one of the best ways to identify areas for improvement.

  2. Establish Metrics.

    If you don’t measure where you are now, how will you measure whether changes are positively impacting your business? Scripts filled per hour is a good starting point. Consider using software to track data entry errors. Customize your metrics to your company’s unique practices and needs.

  3. Improve the Use of Space.

    You want to physically minimize the amount of movement involved in filling a script, as well as make sure technicians and pharmacists aren’t vying for the use of the same space at the same time. Small slowdowns can add up to big drops in productivity, so focusing on your most-used spaces and heavy-traffic areas, both for employees and customers, can make a big difference in your pharmacy’s productivity.

  4. Automate.

    Your employees need to be operating at the top of their licensed capabilities to provide the best service to your customers. Pharmacists shouldn’t have to spend time doing the work of technicians, and technicians don’t need to spend time on processes that could be automated. From automatic prescription processing to software that minimizes time spent on data entry, automating repetitive pharmacy workflow operations can have a measurable impact on your bottom line.

  5. Focus on Strategy.

    Strategic decision-making shouldn’t be limited to upper-management, back-office meetings. Get your staff on board with the company’s big-picture plan, and you’ll be aligning your entire operation around the same goals. Don’t hand down mandates – ask those in the trenches for their considerable expertise and input.

As you implement changes based on these steps, remember to periodically step back and measure the effects of those changes. Move slowly – don’t implement 20 new initiatives at once, or you’ll have a hard time determining what caused the changes you’ve measured. Deliberate, strategic moves in collaboration with your highly qualified staff will help your business maximize pharmacy workflow and profits in a challenging market.


About the Author:

Pharmacy software for pharmacy success. Liberty Software helps pharmacies improve profitability, increase patient safety, and enhance patient care. Here at Liberty, we believe that we have designed a revolutionary pharmacy management software platform. Why do we say that? It’s not just the technology, although it is built on Microsoft’s newest technology platform. It’s not just the feature list, although it is impressive. More than anything, we believe that it is the user experience. Prescriptions can be filled quickly and accurately while protecting patient safety. Many pharmacists say that it is the easiest software they have ever used.


Koreen Leavitt