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Tag Archive for: Independent Pharmacy

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10 Reasons to Attend Independent Pharmacy’s Premier Event This Year

January 12, 2016/0 Comments/in All, PDS Super Conference/by pdsmarketing

Independent Pharmacy’s Premier Event

Every day is filled with difficult choices, but choosing which industry event to attend should be easy. The 12th annual Together Toward Tomorrow Independent Pharmacy Business Growth Super-Conference is right around the corner. From February 25-27, 2016, our nation’s most successful and up and coming pharmacy owners will come together to learn compelling solutions and new executable ideas that will set the stage for continuous growth in the year ahead. Today, more than ever before, we must possess the ability to foresee and welcome industry changes as they come – armed with the solutions that will help us win. With that in mind, here are ten reasons you should attend pharmacy’s main event, PDS 2016.

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1. Three Eye-Opening Days

The 2016 Super-Conference is unlike any industry event you’ve ever experienced. For three days, you’ll step into a space that will give you the right tools to generate ideas and strategically plan your business operations in a way that can’t be done anywhere else. We will dare you to think bigger and better than you ever have before, to seek opportunities and challenge the status quo.

2. Ready to Implement Ideas

What small change can you make that can pay huge dividends right now? The concepts presented at this event will teach you how to operate your business from the position of clarity and control. Our speakers will share their strategic leadership, business management, finance and marketing tools to set the groundwork for your very own robust business model. They will inspire empowered financial decision-making through every stage of the business life cycle.

3. Inspirational Speakers

We’re bringing luminary speakers from pharmacy business management and beyond to inspire you, help you infuse new ideas into your business and provide insight into how you can keep your money where it belongs – in your pocket! Click here to learn more about the 2016 lineup of keynote speakers, which includes Kevin O’Leary from ABC’s Shark Tank.

4. No Clinical Programming

We know that you don’t need another course on diabetic footwear. At the PDS Conference, topics include wealth management, pharmacy leadership, employee development, customer service and culture, increasing pharmacy sales and pharmacy marketing… just to name a few. If you don’t walk away with at least five executable money-saving and money-making ideas, you weren’t listening.

5. Leading Industry Vendors

Connect with the 100+ world-class exhibitors who will deliver state-of-the-art automated pharmacy systems and services that will refine your operations and propel your business into the high-quality profit machine you have always envisioned. Each vendor is cherry-picked for quality and has the PDS stamp of approval.

 

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6. The Best Networking in the Industry

You are the company you keep. Interact with the top 20% of pharmacy owners in the country and connect with the most progressive minds in the business. Year after year, participants have said that the value gained from lasting connections alone justifies the trip. You will learn what other pharmacy owners have been doing to become more profitable. Plus, who can resist a chance to unwind and socialize in Florida’s warm weather?

7. Access to Competitive Strategies

The pharmacy industry is ever-changing, from health care regulations to public opinion. In a world in which knowledge is power, what you don’t know CAN hurt you. The 2016 PDS Conference will unravel key data points that will show you how to drive your strategy, soothe your fears about the future, and give your pharmacy a competitive edge.

8. PDS Membership Test Drive

PDS16 is your chance to get up close and personal with current PDS Members and learn about Members-only programming. PDS Performance Specialists and Business Advisors will be giving demos, sharing tips and answering questions. The PDS team will be delighted to share the mechanics behind our unique training programs and the secret sauce that has caused our Members to earn up to 70 times return on their membership investment.

9. Online Speaker Sessions

Over the past twelve years, our keynote speakers have made dozens of groundbreaking presentations. As an added bonus with this year’s Conference registration, you will gain access to 10 brilliant speaker sessions from year’s past. In the weeks leading up to the event, you will have the opportunity to jumpstart your progress by listening to these sessions online.

10. Free Companion Pass

We encourage conference attendees to help spread the word about amazing innovations available for independent pharmacies. Each ticket includes an extra admission for anyone who is interested in gaining a better understanding of the nature, goals and challenges of our industry ($1,795 value). Bring another pharmacy owner and help us move Together Toward Tomorrow.

What changes will threaten your business this year and next? What new revenue and profit opportunities are you missing out on? There is only one way to make sure you are in the know. Register for the most crucial event you will ever attend for your business. Still on the fence? Contact us with your questions.

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/PDS_02-19-15_1075.jpg 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2016-01-12 08:27:482018-03-13 18:03:2510 Reasons to Attend Independent Pharmacy’s Premier Event This Year
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Pharmacy Resolution: Make Networking a Priority

January 8, 2016/0 Comments/in All, PDS Super Conference/by pdsmarketing

pharmacy_resolution_2_networking_for_blog.jpgNever underestimate the power of networking! It may sound too good to be true, but investing the time to speak with like-minded professionals truly has the power to transform your business. That is why Make Networking a Priority is number 2 on our list of 5 New Year’s Resolutions for Pharmacy Owners in 2016.

Take PDS President and CEO, Dan Benamoz, for example. He attends industry events year-round and always comes back overflowing with new ideas from presentations attended and friendships formed. Whether it’s a profitable new business relationship or a revolutionary program for motivating staff, the benefits of networking are endless.

Why Does Networking Matter for Independents?

When you spend time with industry leaders, you have the opportunity to eliminate trial and error by hashing out your plans with those who have already implemented similar concepts successfully. Taking advantage of the opportunity to network with other pharmacy owners could save you countless dollars and hours. When done properly, you will build a supportive community of professionals who provide motivation and encouragement when you need it most.

Here are three easy tips to help you get started right away.

  1. Develop a Strong Introduction.

Be prepared to deliver an elevator speech that is impactful and concise. You will want to communicate who you are and why you are at the event, with enough information to keep the conversation flowing. You may also want to prepare a few questions you can use as conversation starters.

  1. Manage Your Expectations

When it comes to networking, a little preparation can go a long way. Before heading to the main event, take time to find out who will be in attendance and establish reasonable goals for yourself. For example, plan to meet ten new people and distribute five of your own business cards. Don’t forget that one high-quality conversation is more beneficial than twenty brief introductions.

  1. Practice Often

Networking is a skill that improves with experience. Even the most outgoing pharmacy owners can be slightly nervous when testing out a newly crafted elevator speech. The more you network, the easier it gets, so get started now and practice often. Attend pharmacy trainings in your area, get involved with your state association and register for the most impactful industry conferences.

The #1 Networking Opportunity for Independent Pharmacists

As an independent pharmacist, it’s easy to discount the fact that you are part of a large, impressive community, which is why networking with peers has proven to be an invaluable tool for thousands of pharmacy owners just like you. Make 2016 easier and better by spending time with other independents at the 12th annual PDS Conference. It is a ruthlessly fact-based, what’s-really-working-now event exclusively dedicated to building strength and security in your business and for us all as a collective, today and tomorrow – in a fast-changing healthcare, retail, and e-commerce environment, where the “slow” will die fast!

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/pharmacy_resolution_2_networking_for_blog.jpg 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2016-01-08 08:27:492018-03-13 18:04:05Pharmacy Resolution: Make Networking a Priority
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7 Simple Steps Any Pharmacy Owner Can Take for a Happier, Healthier Life

January 2, 2016/0 Comments/in All, Pharmacy Growth Strategies/by pdsmarketing

 

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Running a successful independent pharmacy certainly isn’t easy, but choosing to maintain a positive outlook in good times and bad can make a huge difference. While there are many factors outside of your control, you can always manage your own attitude. Here are seven simple ways any pharmacy owner can choose to maximize happiness and healthiness right now.

Resist the Allure of Business

Staying busy is not necessarily the recipe to success or happiness. Whether you choose to meditate or take daily quiet time for yourself, allowing time to be still may help you embrace important moments and develop a new appreciation for the positive elements in your life. You will feel recharged, refreshed, and ready to tackle your daily tasks after taking a break.

Spend Time Outside

Get outside. There’s nothing better than a walk around the block or a full-fledged hike to remind yourself that there’s more to life than what happens with work. Not only will you get the endorphins flowing, you may be blown away by the relaxing power and beauty of nature. Embrace the outdoors to clear your mind.

Release the Past

Don’t waste precious time or energy holding on to past difficulties. Whether you have negative feelings toward a competitor taking business, or an ex-employee who didn’t work out the way you had hoped, let it go. Holding on to anger or a grudge can be harmful in the long run.

Catch Some Z’s

Don’t feel guilty about catching a few extra hours of shut-eye. A tired pharmacy owner will be unable to lead the business at maximum potential. Sleep boosts your mood, improves your memory, sharpens your focus, and even helps you maintain a healthy weight. The health benefits of a good night of sleep will improve your quality of life well beyond keeping you at your peak for work.

Unplug Technology

Put away the cell phone, turn off the television, and shut down the computer. Constant exposure to technology can overwhelm your nervous system. Take a few days, or a few hours, to live life without these distractions. You might be surprised at how nice it is to relax without noise and interruptions. Instead, take the time to sit and read a book, participate in a creative activity like painting, practice a new hobby, or exercise

Avoid Negativity

When necessary, reframe your view of the world. Determine that you will think of your to-do list like an adventure, not a chore, and be resilient when things don’t go as planned. This will pave the way for you to have a more positive outlook on almost everything you have to do.

Do Something Nice for Someone Else

Every day, make an effort to do something nice for someone else and expect nothing in return. For example, pay it forward by buying someone’s coffee in line behind you. Compliment a stranger. Hold the door open for a stranger and always thank the person who holds the door for you. Make a point to smile as often as possible.

It’s been proven that happy people are more productive, sleep better, and are more successful. Leading a life that is excessively busy and stressful is not healthy for anyone, but how else can you simultaneously manage your personal life and a lucrative independent pharmacy business?

Believe it or not, there are thousands of pharmacy owners who face the same challenges you do, and they overcome the daily stress by tapping into a community of pharmacy professionals who share ideas and help each other year-round. This group of highly successful individuals meets annually at the PDS Together Toward Tomorrow Independent Pharmacy Super-Conference, and you are invited! Click here to learn more and join us in February. 

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/bigstock-Pharmacist-talking-on-the-phon-71565361.jpg 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2016-01-02 08:27:482018-09-28 01:46:017 Simple Steps Any Pharmacy Owner Can Take for a Happier, Healthier Life
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Limited liability… What you don’t know will hurt you!

December 10, 2015/0 Comments/in All, Pharmacy Finances/by pdsmarketing

 

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As a business owner, imagine you are in the LLC and Corporation club. The club of Corporations and LLC’s can give you great benefits as one of its members.

Running a business is challenging and filled with the chance for big rewards, but if you make a mistake, isn’t it nice to know that the problem stays with the business? Your club membership says that the risk or problem stays with the business and does not affect you. You are not personally liable for any problems that occur in the business.

This is called limited liability

The liability or risk is limited to the assets of the business only. What a great benefit, and you get limited liability just by starting your LLC or corporation!

Just like any club you have ever joined, there are rules the members must follow. Limited liability only applies to club members whose companies are following these rules. In fact more than 90% of all business owners are in violation!

No one gave you a rule book when you started your LLC or corporation. So how do you “act” like one? That’s the problem. Attorneys and IRS auditors know you don’t know the rules. They know you didn’t get a set of instructions, and because you don’t know what to do, they are going to take away your benefits. What are the rules? One of them is to maintain a proper record-keeping practice. You must document, with a resolution, every time your company makes a major decision.

What should you be documenting? Here are just a few major decisions that need to be recorded:

  • S Corporation/2553 or 8832
  • Equipment Purchases or Leases
  • Acceptance of Accountant
  • Purchase or lease of Property
  • Qualifying to do Business
  • Issuance of Dividends/Distributions
  • Waiver of Notices to Hold Meetings

We’re willing to bet that some of you didn’t realize these were on the list.

What liability challenges does your business face? Let us know in the comments!

Subscribe to our blog to receive PDS news and updates! You can also find us on FacebookTwitterLinkedIn Google+.

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/bigstock-Abstract-Businessman-In-Jaws-O-65153695.jpg 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2015-12-10 08:17:032018-04-30 13:34:36Limited liability… What you don’t know will hurt you!
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An Introvert’s Guide to Successful Networking

December 3, 2015/0 Comments/in All, PDS Super Conference/by pdsmarketing

 

 

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Business achievement often comes down to focusing on your strengths, while working to improve your weaknesses. If you happen to be more shy or introverted than the typical charismatic entrepreneur, don’t worry! Whether you enjoy it or not, networking is vital to the success of your independent pharmacy and with a little practice and preparation, you can become a networking guru. If you’re nervous about an upcoming conference, lunch meeting or party, experiment with these tips.

Manage Your Expectations

Rather than approaching your next social event with fear, manage your expectations by planning ahead. Before heading to the main event, establish reasonable goals. For example, you may determine to meet ten new people and distribute five of your own business cards. Remember that one high-quality conversation is more beneficial than twenty brief introductions.

Practice Your Introduction

Shy people have a more difficult time starting conversations with strangers, but a small amount of preparation can make a big difference. Develop a memorable introduction, also known as an elevator speech, to describe who you are and why your pharmacy is special. You may also want to prepare a few questions you can use as conversation starters. Research the event to find out who will be there and what their interests are, so you will be prepared to discuss relevant topics.

Set a Time Limit

If you are especially nervous about a particular event, plan to stay for a short time only. Instead of planning to stay for the duration, start small by committing to one hour. Showing up is the first step. You may surprise yourself by decidingto stay longer.

Practice Often

Networking is a skill that improves with experience. Even an extrovert can be slightly nervous when testing out a newly crafted elevator speech. The more you network, the easier it gets, so get started now and practice often.

Introverts draw energy from being alone, so taking breaks can help immensely. Next time you feel drained at an industry event, return to your hotel room, go for a walk outside or find a quiet spot in the lobby to decompress. No matter what, do not let a fear of networking hold you back. For introverts and extroverts alike, the advantages of networking far outweigh the risks.


Every year, pharmacy owners of every kind attend the industry’s main event and report that it’s the most valuable thing they do for their business all year long. Don’t miss the opportunity to network and learn from America’s best pharmacy owners at the Independent Pharmacy Together Toward Tomorrow Conference. Tickets are now available.

Click here to learn more and register now.

Share your story with us on Facebook, Twitter and LinkedIn!

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/introvert_guide.png 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2015-12-03 08:27:472018-03-12 01:59:57An Introvert’s Guide to Successful Networking
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5 Ways to Become a Better Supervisor Now

December 2, 2015/0 Comments/in All, Pharmacy Growth Strategies/by pdsmarketing

 

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As an independent pharmacy owner, you are much more than a pharmacist or an entrepreneur. You are the fearless leader, manager and supervisor to your dedicated staff members and depending on the size of your pharmacy, there could be quite a few of them. An excellent manager knows how to facilitate the growth of their skills and talents in order to bring out their best work and encourage an awesome pharmacy culture.

Great supervisory skills can have innumerable benefits for your pharmacy from increased productivity and customer satisfaction to a positive improvement in the overall work atmosphere. Here are five ways to improve your supervisory skills immediately:

1. Set Clear Expectations

Staff members will be happier and more productive if they know exactly what is expected of them and how to accomplish it. Providing this kind of structure is the cornerstone of any successful pharmacy. A stellar supervisor can guide employees to work within appropriate parameters without stifling them.

2. Show Your Human Side

Just because you need to provide structure doesn’t mean you have to behave like a robot. Employees value leaders who are human and who don’t hide behind their authority. The best supervisors are those who aren’t afraid to be themselves and show they care. Managers who respect and connect with others on a human level inspire great loyalty. Employees will inevitably face life events that require flexibility and understanding from management, so maintaining a real relationship with your staff will make the work environment much more pleasant.

3. Keep Your Commitments

Cultivating dedicated, loyal employees will require you to keep the promises you make to them. If you promise an extra vacation day after a year’s employment, you better keep your word. If you schedule a staff meeting for 9:00 and don’t arrive until 9:15, you are sending a negative message to your staff. It’s extremely important to lead by example – if your staff can sense your energy or commitment level waning they will inevitably follow your lead.

4. Stay Up To Date

Resentment will grow if staff members feel they are being supervised by someone who doesn’t know what they’re talking about. If you are busy managing the back end of the business, delegate supervisory responsibilities and ask for periodic progress reports. Staying up to date on everything from industry trends to store processes is critical to your success as a manager.

5. Look At The Big Picture

The best supervisors see the big picture and don’t get involved with micromanaging their staff. Empower your employees by giving them space to tackle problems independently, but make yourself available to answer questions and offer advice. If you know how to foster a team with a sense of shared purpose, you will be able to trust that your employees are working to the best of their ability, and they will be able to place the same level of trust in you.

Believe it or not, most exemplary supervisors are not born that way. Supervision is a skill that requires awareness, training and practice. Lucky for you, we provide a number of online and in-person trainings that will take your leadership skills to the next level. 

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/5_ways_stellar_suppervisor.png 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2015-12-02 08:27:472018-09-28 01:00:345 Ways to Become a Better Supervisor Now
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5 Ways to Make Your Pharmacy Customers Love You

November 27, 2015/0 Comments/in All, Pharmacy Growth Strategies/by pdsmarketing

 

 

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Customers are paramount to the success of your pharmacy business. For this reason, going the extra mile to earn your customers’ devotion should be a top priority. Doing the extra work to make sure your customers love your business can set you apart from your competitors, increase loyalty, boost sales and build relationships that can last a lifetime. Follow these five tips and you will have customers buying from you again and again.

  1. Create Opportunities That Benefit Customers

Create opportunities for the customer to buy, rather than opportunities for you to sell. The greatest compliment you can receive from your customers is “I just love coming in here.”  That will only happen if they feel like you are providing them with value, not tricking them into boosting your profits. An excellent way to do this is to develop a strong method of cross-selling and upselling for all of your products.

  1. Have Meaningful Conversations

Do you take the time to have meaningful conversations with your customers? Make building the relationship more important than making the sale. Address your customers by name, and tell them your name at the very beginning of your interaction. Talk to your customers as you would a friend or family member, and they’ll treat you like one in return.

  1. Treat Your Customers Right

Running a pharmacy that customers love doesn’t necessarily mean that you have a perfect operation. It means you will give customers a reason to stay if an honest mistake has been made. When you encounter an unhappy customer, deliver a sincere apology, describe how the issue will be corrected and then deliver what you promised. Studies show that happy customers who get their issue resolved tell 4 to 6 people about their experience and 58% of those people report telling their friends about bad experiences as well. Which type of word-of-mouth advertisement does your pharmacy need?

  1. Send Thank You Notes

If your pharmacy has yet to set up a thank you note program, do so now. These can be sent for no other reason than to show your gratitude for their continued patronage. You can use handwritten cards as a personal way to send out congratulations on a new baby, check on someone when they’re released home from the hospital, or follow up with a customer who has not visited your store in a while.

  1. Communicate Upcoming Changes

A major change can be disruptive to regular customers. Alert them ahead of time to large scale changes like a new billing system, different product availability, or new hours of operation. It is crucial to tread lightly when making changes to your products and services, because customers become accustomed to the status quo. If you receive a lot of negative feedback when you announce a change, make sure you listen.

Studies show that as many as 89% of consumers will take their business to a competitor following a poor customer experience. If your customers don’t love visiting your pharmacy, you risk losing them. Businesses are built around the customer experience, but it’s easy to forget that as you run your pharmacy’s daily operations. These five tactics will help improve your customer experience and build a pharmacy your customers simply love to visit.

Pharmacy ownership is constantly evolving and the best way to make sure you remain ahead of the curve is to attend the industry’s main event. You will network with like-minded industry professionals and learn about every significant change to pharmacy ownership at the PDS Together Toward Tomorrow conference.

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/5_ways_customer_love.jpg 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2015-11-27 08:27:472018-03-13 18:13:325 Ways to Make Your Pharmacy Customers Love You

Happy Thanksgiving from PDS!

November 26, 2015/0 Comments/in All, PDS Super Conference/by pdsmarketing

 

At Pharmacy Development Services, Thanksgiving is an action word. In this time of gratitude, we are thankful for so many wonderful things!

First and foremost, we are thankful for the great opportunity to lead our devoted community of pharmacy members on their path to success. As John Quincy Adams once said, “If your actions inspire to dream more, learn more, do more, you are a leader.” We truly appreciate our members and the confidence you have placed in us.

We are thankful for our team. Throughout the years, we’ve developed strong bonds with each other and in this process, we have grown tremendously – both professionally and personally. By organizing priorities, setting realistic goals and motivating each other, we’ve developed a strong sense of accountability and created a great culture that inspires and leads independent pharmacy owners across the country.

We are thankful for the leading industry partners that propel our members’ businesses into successful, high-profit organizations, capable of implementing solutions to better serve their communities and reap the rewards of pharmacy ownership.

We are thankful for the economy that continues to improve, allowing pharmacy entrepreneurs to have the ability to pursue their dreams, which not only supports our efforts but also the economies of many local communities that our members serve.

We are thankful that the pharmacy industry continues to motivate us to be the best in our field by continuously evolving and presenting challenges that help us determine successful business strategies that propagate success for many independent pharmacies.

We are thankful for you, the Pharmacy Enterpreneurs who inspire us every day to forge the change needed to keep the industry moving. Through your courage to wake up every day to serve your communities, you keep us striving to fight for an industry that we want, rather than the industry that is given.

Together, we can make 2015 the best year of pharmacy and together, we can pave the way toward tomorrowWe wish you a lovely Thanksgiving and a joyous holiday season!

What are you grateful for this Thanksgiving? Let us know in the comments!

Subscribe to our blog to receive PDS news and updates! You can also find us on Facebook,Twitter, LinkedIn and Google+.

Interested in learning more about how we can help your pharmacy grow? We are happy to offer an advice!

Speak with an Expert!

 

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The Future of Independent Pharmacy Ownership

November 25, 2015/0 Comments/in All, PDS Super Conference/by pdsmarketing

 

 

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Today’s pharmacies are at a significant crossroads between the conventional drug-dispensing identity of the past and a pioneering clinical role with health care provider status. For the past several decades, the concept of “provider status” has been tossed around at every pharmacy school, pharmacy association meeting and pharmacy work site. Provider status is frequently discussed at networking events, so you may be asking yourself “Is it really vital to our profession’s survival?” The answer is a definitive yes.

How will your pharmacy practice evolve to meet the needs of the 21st-century health care system? Pharmacists’ services have begun to grow well beyond functions tied only to dispensing medications. Many of today’s pharmacists also provide such advanced patient-centered services as:

  • Coordination of medications (also known as a med-sync program)
  • Medication management
  • Comprehensive medication reviews with ongoing medication monitoring
  • Chronic disease management
  • Disease education
  • Prevention and wellness services
  • Patient education

For patients to achieve the full benefit of their medications, pharmacists must be an integral part of the health care team. Why is it so important for your pharmacy to achieve provider status?

 Help the Economy

Improving quality of life and overall health in a cost-effective manner are important goals for everyone. Proper use of medications is essential to meeting that goal, particularly for those with chronic conditions requiring complex medication therapies. According to a 2009 study, the treatment of chronic diseases costs the U.S. health care system $1.7 trillion annually, accounting for about 75% of healthcare expenses. Even a small improvement in chronic disease management would result in substantial savings for your patients. As millions of Baby Boomers age into retirement, the opportunities to decrease costs are even more important to the economy.

Keep Your Customers Healthy

The impact of medication misuse is staggering. Each year, there are more than 1.5 million preventable medication-related adverse events in the United States alone. Furthermore, the health care system incurs nearly $290 billion dollars annually in mostly avoidable costs to treat issues that arise from inappropriate medication use. Non-adherence alone results in $100 billion each year in excess hospitalizations. Pharmacists like you bring comprehensive knowledge on the useof medications for the treatment, management and prevention of diseases to the health care team. You care about your customers, so achieving provider status is just one more way to give them the best care possible.

Improve Customer Satisfaction

If your pharmacy reaches provider status, your patients will no longer need to make an appointment with their primary care doctor for simple tests related to chronic diseases, patient assessments, and disease management. Your patients will maintain their health, have a better understanding of their medications and save money. If you can provide these additional services, patients will be increasingly loyal to your business.

When pharmacists are involved as active members of the healthcare team, patient outcomes improve, they report higher rates of satisfaction, and overall health care costs are reduced. Recognition and coverage of pharmacist-provided patient care services should create more incentives for pharmacy owners to expand the services offered and integrate these services into evolving business models. Understanding this and staying ahead of the competition is vital to your pharmacy’s success.

Pharmacy ownership is constantly evolving and the best way to make sure you remain ahead of the curve is to attend the industry’s main event. You will network with like-minded industry professionals and learn about every significant change to pharmacy ownership at the PDS Together Toward Tomorrow conference.

 

https://www.pharmacyowners.com/wp-content/uploads/2017/08/The_Future_of_Independent_Pharmacy_Ownership.jpg 125 600 pdsmarketing http://www.pharmacyowners.com/wp-content/uploads/2022/01/PDS-logo.svg pdsmarketing2015-11-25 08:27:472018-03-13 18:14:10The Future of Independent Pharmacy Ownership
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5 Ways to Enhance the Retail Experience in Your Pharmacy

November 24, 2015/0 Comments/in All, Pharmacy Growth Strategies/by pdsmarketing

 

5_Ways_to_Enhance_the_Retail_Experience_in_Your_Pharmacy_.jpgToo many pharmacy owners focus solely on the prescription side of their business and fail to put enough effort toward boosting retail sales. If you fall into that category, you are missing a big opportunity for extra revenue. Whether it’s suntan lotion, vitamins, diapers or snack foods, your retail section is often the most memorable area of your pharmacy. Make sure your customers have a positive experience by following these steps:

Engage With Customers Immediately

Greet customers with a friendly smile and a unique greeting as soon as they walk in the door. We have all visited businesses where the greeting felt scripted and forced. Don’t micromanage your staff’s reception techniques, but make sure they are welcoming every person who walks in the door. After the purchase, make sure everyone gets a “thank you” and a “goodbye” on the way out. A simple smile and acknowledgement will go a long way in providing a quality retail experience for your customers. Customer engagement starts and ends at the front door.

Make Your Pharmacy Kid-Friendly

Kids influence $1.2 trillion of purchasing dollars every year, so it makes sense to serve the children whose parents are making those purchases. Place a small table in a corner of your pharmacy filled with toys or crayons and paper, so children can entertain themselves while parents shop and wait for prescriptions. Keep all sharp, breakable and poisonous items high on the shelves. You may also want to consider offering kid-friendly programs, like a free children’s vitamin program

Put Relevant Products Together

Do not allow your valued customers to wander around the store looking for what they need. In many cases, a staff member will not be available to assist in the search and some customers will leave unsatisfied. Make sure that the layout of your retail space is intuitive. For example, someone who needs to purchase cold medicine is probably also looking for tissues even though those aren’t the same type of product.

Ask for Customer Feedback

Encourage your customers to provide feedback, so you know exactly what products they like, what they don’t need, and what they would like to see on your shelves in the future. When customers provide your company with feedback, implement the ideas that can improve their experiences. The more you take their input into consideration, the better experience you can create for them.

Offer Easy Payment Options

Let your customers pay in ways that are convenient for them. That may mean accepting as many credit card companies as possible, allowing them to pay online before they arrive, or even installing micro-fencing technology so they can pay without pulling out their wallet. With constant technological advances, businesses have a variety of ways to instantly transform the way their customers interact. Many millennial customers would rather use Apple Pay or a similar method than traditional cash or credit options, so keep this in mind when trying to attract the younger demographic.

Following these five steps will inevitably enhance the retail experience for every customer who visits your store. It will help increase your customer base and result in higher profits. Are you aware of every possible way to increase profits in your pharmacy business? We would like to offer a free business assessment where one of our business advisors will help you identify new niches and programs you can implement to improve your business.

 

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