Customer Service Guru

This 6 week, webinar-based course is perfect for every team member, regardless of position. We offer this course three times a year, so your employees can always stay in touch with customer relationship best practices. Increase your employees’ basic customer service skills that are specifically needed to excel in pharmacy.

Top Benefits

  • Explore the attitudes and motivators that drive behavior, and learn how to become a client advocate.
  • Practice focusing on the “total message” with effective listening, responses, and pacing skills.
  • Manage various forms of communication and establish positive relationships.
  • Build loyalty through exceptional customer care.
  • Uncover the needs and wants of the customer while increasing the company’s bottom line by offering OTC and supplement UpSolutions.

Financial Impact

  • Save time and money by having your team trained by an experienced customer service guru.
  • Give your customer service employees the confidence they need to perform all the duties that are expected of them.
  • Increase customer loyalty with a highly trained and engaged staff.

Who Should Attend Customer Service Guru Training?

  • Cashier
  • Technician
  • Any Employee

This webinar course is available exclusively to PDS members.

What is the cost to attend?

This training is included in the price of PDS membership.

2019 Schedule:

Spring 2019
Begins March 13th at 1pm ET

Summer 2019
Begins May 8th at 1pm ET

Fall 2019
Begins September 18th at 1pm ET

I didn’t realize how under trained my team was in dealing with patients on a daily basis. Once my staff finished the course, it showed in the way they interacted with our customers. I couldn’t be more proud.

Helen L.
PDS Member

We’d Love To Hear From You

Chat With PDS

PDS exists to help pharmacy owners be wildly successful. Our experts are here to help you with your pharmacy business needs. Schedule a call with one of them today!

>