Customer Service Guru

This 6 week, webinar-based course is perfect for every team member, regardless of position. We offer this course three times a year, so your employees can always stay in touch with customer relationship best practices. Increase your employees’ basic customer service skills that are specifically needed to excel in pharmacy.

Top Benefits

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    Explore the attitudes and motivators that drive behavior, and learn how to become a client advocate.
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    Practice focusing on the “total message” with effective listening, responses, and pacing skills.
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    Manage various forms of communication and establish positive relationships.
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    Build loyalty through exceptional customer care.
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    Uncover the needs and wants of the customer while increasing the company’s bottom line by offering OTC and supplement UpSolutions. 

Financial Impact

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    Save time and money by having your team trained by an experienced customer service guru.
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    Give your customer service employees the confidence they need to perform all the duties that are expected of them.
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    Increase customer loyalty with a highly trained and engaged staff.

Who Should Attend Customer Service Guru Training?

This webinar course is available
exclusively to PDS members.

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    Cashier
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    Technician 
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    Any Employee

What is the cost to attend?

This training is included in the
 price of PDS membership. 

2019 Schedule:

- Early Spring: Begins 3/13/19 at 1pm ET
- Early Summer: Begins 5/8/19 at 1pm ET
- Fall: Begins 9/18/19 at 1pm ET

Spring  -Begins March 13th at 1pm ET 

Summer -Begins May 8th at 1pm ET

Fall -Begins September 18th at 1pm ET

I didn't realize how under trained my team was in dealing with patients on a daily basis. Once my staff finished the course, it showed in the way they interacted with our customers. I couldn't be more proud. 

Helen L. ​​​​​​

PDS Member