The Lost Art of Business Etiquette

This course places employees in a position to establish an exceptional and meaningful rapport with customers and their fellow team members. This is a webinar-based course that is offered several times a year. Employees attend weekly for six weeks, and is appropriate for all employees as part of your general team training.

Top Benefits

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    Learn the skill of making a great first impression.
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    Develop effective communication skills by identifying barriers to communication.
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    Develop and practice using listening skills and reading body language.
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    Become a leader in exceptional customer service.
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    Identify social graces and how they impact business.
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    Learn techniques to deliver courteous and respectful communication.
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    Address technology in the workplace such as email and social media dos and don'ts.

Financial Impact

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    Get back to the basics for delivering exceptional customer service.
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    Streamline on-boarding new employees and level up your current team skill set.
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    Create customer loyalty with a well-trained staff.
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    Give your team confidence to implement other profitable strategies

Who should attend Lost Art of Business Etiquette?

The Lost Art of Business Etiquette is available exclusively to PDS members. 

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    Any Key Employee

How much to attend Lost Art of Business Etiquette?

This webinar training is included in the cost of membership. 

Next Sessions for Lost Art of Business Etiquette

Spring -Lost Art of Business Etiquette 

Summer - Lost Art of Business Etiquette

Fall - Lost Art of Business Etiquette

My team has been kicking butt! I always get customers coming up to me raving about how my staff is so friendly and accommodating. 

Chandra D.

PDS Member