The Lost Art of Business Etiquette

This course places employees in a position to establish an exceptional and meaningful rapport with customers and their fellow team members. This is a webinar-based course that is offered several times a year. Employees attend weekly for six weeks, and is appropriate for all employees as part of your general team training.

Top Benefits

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    Learn the skill of making a great first impression.
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    Develop effective communication skills by identifying barriers to communication.
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    Develop and practice using listening skills and reading body language.
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    Become a leader in exceptional customer service.
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    Identify social graces and how they impact business.
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    Learn techniques to deliver courteous and respectful communication.
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    Address technology in the workplace such as email and social media dos and don'ts.

Financial Impact

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    Get back to the basics for delivering exceptional customer service.
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    Streamline on-boarding new employees and level up your current team skill set.
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    Create customer loyalty with a well-trained staff.
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    Give your team confidence to implement other profitable strategies

Who should attend Lost Art of Business Etiquette?

The Lost Art of Business Etiquette is available exclusively to PDS members. 

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    Any Key Employee​

How much to attend Lost Art of Business Etiquette?

This webinar training is included in the cost of membership. 

Next Sessions for Lost Art of Business Etiquette

Spring -Lost Art of Business Etiquette 

Summer - Lost Art of Business Etiquette

Fall - Lost Art of Business Etiquette

My team has been kicking butt! I always get customers coming up to me raving about how my staff is so friendly and accommodating. 

Chandra D.

PDS Member